How do I change my account details?

You can change the account details and personal information by clicking on the user icon on the home screen bottom side.When tapping on the User icon,...... Read More

How do I change my Password?

You can change the account details and personal information by clicking on the Settings/gear iconon the bottom right of the home screen.When on the se...... Read More

How to set or change low battery settings?

You can set/change the low battery settings by clicking on the Settings/gear iconon the bottom right of the home screen.When on the settings screen,Cl...... Read More

How do I signup or create a new account?

In this article, you'll learn what you need to get started with Family Locator, and how to sign up for a free accountAfter you have downloaded the Fam...... Read More

What is Family Locator?

With Family Locator, keep track of your loved ones to keep them safe. Add your close ones to your circles to know where they are when you need them. B...... Read More

Where to download the application from?

You can download the Family Locator from the Apple App Store by searching for Family Locator and look for the icon below OR click the link below to be...... Read More

Privacy Policy

It is very important to us that you trust Family Locator to keep your information private and safe, without this trust we don’t have a business. Below...... Read More

Terms and Conditions

Please read carefully the following terms and conditions (“Terms”) before using Family Locator (“Application Provider”). The Terms below governs your ...... Read More

I subscribed to the service, but I still did not get the full service.

If this is the case,Try closing the app completely by swiping off the open apps screen and then restart the appTry clicking "Restore Purchase" on the ...... Read More

Why are my addresses not recognized? Why my addresses are showing an incorrect position on the map?

This can happen when an area is not mapped entirely or when an address is not entered correctly. In cases where you can be more specific, you can use ...... Read More

What if I cannot login into the app?

If you are unable to login, try resetting your password by clicking “Forgot Password?” link on the login screen.If this doesn’t work, reach us atmyfam...... Read More

Can I use the same account on multiple devices?

Yes. You can use one account on several supported iPhones given that you are signed out from one device and then sign-in to another device.Note: The F...... Read More

Do you offer customer support?

We are always ready to assist you at any step of the way. We have our support staff on email which you can send via the Family Locator App and we will...... Read More

Is my information secure?

We only use the information to find your location and improve the app with incremental enhancements. We never sell or share detailed customer informat...... Read More

I was wondering if Family Locator App is available on PC, Laptop or website?

Currently, we only have the iPhone versions of the app. (Whichyou can find here)We are working on the Web/PC version and an Android Route Planner App....... Read More

Is there an API or web link to upload or import addresses to the Family Locator App?

As of now, we do not support an API for programmable commands where you can send addresses directly to the device. You will have to use the in-app fun...... Read More